COOKIE POLICY FOR ZOUL ESG FZCO

Effective Date: 27 January 2025

 

Zoul ESG FZCO ("we," "our," or "us") is committed to providing a seamless user experience, and cookies play an essential role in achieving that goal. This Cookie Policy explains what cookies are, how we use them on the Zoul Website and related services ("Services"), and the choices available to you regarding their use.

By using our Services, you consent to the use of cookies as described in this policy, unless you disable them using the options provided below.

 

1. What Are Cookies?

Cookies are small text files stored on your device (e.g., computer, smartphone, or tablet) when you access websites or applications. These files allow websites or apps to recognize your device and store certain information, such as your preferences or login status.

In addition to cookies, we may use other tracking technologies such as web beacons, pixels, and local storage, which work similarly to cookies to collect and store information about your interactions with our Services.

 

2. Types of Cookies We Use

We use the following types of cookies on the Zoul Website to enhance your experience and ensure the functionality of our services:
 

Essential Cookies: These cookies are critical for the proper functioning of our app and its core features. Without these cookies, certain services or functionalities may not be available. For example, essential cookies are used to maintain session integrity, enable secure access to your account, and ensure that actions you take (such as adding items to a cart or completing a form) are remembered as you navigate through the app. Examples of essential cookies include session cookies and authentication cookies, which keep you logged in securely as you interact with our app.

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Performance and Analytics Cookies: These cookies collect information about how users interact with our app, such as which pages are visited most often, whether users encounter errors, and how users navigate the app. This data helps us understand usage patterns, identify areas for improvement, and enhance overall performance. For instance, we use analytics tools like Google Analytics and Mixpanel to track app performance and gather insights that inform future updates.

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Personalization Cookies: Personalization cookies allow us to remember your preferences and tailor your experience on the Zoul Website. These cookies help us customize the content, layout, and features of the app based on your preferences, such as your chosen language, saved settings, or frequently accessed features. For example, they enable us to display personalized recommendations or a customized dashboard relevant to your activities and interests.

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Advertising Cookies: These cookies are used to deliver ads that are more relevant to your interests and preferences. Advertising cookies also help us and our partners measure the effectiveness of advertising campaigns, limit the number of times you see the same ad, and provide insights into ad performance. For instance, cookies like Facebook Pixel or Google Ads cookies may track your browsing activity to show you targeted advertisements across the app or on third-party platforms.

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Third-Party Cookies: Some cookies on the Zoul Website are set by third-party services that we integrate to enhance functionality or provide additional features. These third-party cookies may be used to collect data for purposes such as analytics, advertising, or embedding external content like videos or social media tools. Please note that these third parties have their own privacy and cookie policies, and we encourage you to review them to understand how your data is handled.

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By using the Zoul Website, you agree to the use of these cookies as outlined above, which are essential in delivering a seamless, personalized, and engaging experience tailored to your needs.

 

3. Why We Use Cookies

We use cookies on the Zoul Website for a variety of purposes that help us deliver a seamless, efficient, and personalized user experience. Here's how cookies enhance your interaction with our app:

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Provide Essential Website Functionality: Cookies are critical for the core functionality of the Zoul Website. They ensure that essential services, such as account login, secure access, and navigation, work correctly. Without these cookies, key features like authentication, session management, and form submissions may not function as intended. For example, cookies allow you to remain logged in as you move between different sections of the app.

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Enhance User Experience and Interface: Cookies play a key role in optimizing your interaction with the app by remembering your preferences and settings. For instance, they can save your preferred language, font size, or app layout, ensuring that the interface is consistently tailored to your needs each time you use the app. This makes your experience more intuitive and enjoyable.

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Analyze Website Traffic and Usage Patterns: Cookies help us understand how users interact with the app by collecting data on usage patterns, popular features, and any technical issues encountered. This information is essential for improving the performance, design, and functionality of the app. For example, analytics tools powered by cookies enable us to identify which features are most valuable to users and where improvements are needed, ensuring a better overall experience.

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Personalize Content and Advertisements: To make your experience more engaging, we use cookies to deliver personalized content and targeted advertisements. By understanding your preferences and behaviors, we can show you content that is most relevant to you, such as recommended products, tailored suggestions, or targeted promotions. Advertising cookies also help us measure the effectiveness of our campaigns and limit the frequency of repetitive ads, ensuring you see ads that are meaningful and relevant.

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Enable Social Media Sharing and Interactions: Cookies allow seamless integration with social media platforms, enabling you to share content or interact with social features directly from the app. For example, cookies may facilitate social login options (e.g., "Sign in with Facebook") or allow you to like, share, or comment on content through your preferred social media networks.

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By using cookies for these purposes, we aim to provide a secure, personalized, and efficient experience on the Zoul Website, while continually improving the app’s functionality and relevance to meet your needs.

 

4. Managing Your Cookie Preferences

You have full control over how cookies are used while using the Zoul Website. Cookies can be managed or disabled entirely through your browser or device settings. By adjusting these settings, you can accept, reject, or block specific categories of cookies based on your preferences.

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It’s important to note that some cookies are essential for the proper functioning of our app. Disabling or blocking these essential cookies may affect your ability to access certain features or services, such as secure account login, session management, or personalized content delivery.

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For more information on managing cookies, refer to the help or settings section of your browser. Below are links to cookie management guides for commonly used browsers:

• Google Chrome: Manage cookies in Chrome

• Mozilla Firefox: Manage cookies in Firefox

• Safari: Manage cookies in Safari

• Microsoft Edge: Manage cookies in Edge

Additionally, some browsers offer options to block third-party cookies, clear stored cookies, or set notifications when a website attempts to save cookies on your device.

For users who wish to manage cookies within the Zoul Website itself, we may provide an in-app cookie management tool, allowing you to adjust your cookie preferences directly through the app’s settings.

Please be aware that your cookie preferences will need to be adjusted on each device or browser you use to access our app. For further assistance, feel free to contact our support team via email at support@zoul.app

By managing your cookie preferences, you can ensure that your experience with the Zoul Website aligns with your privacy and browsing preferences.

 

5. Third-Party Cookies

We collaborate with third-party service providers to enhance the functionality, analytics, and advertising experience on the Zoul Website. These providers may use their own cookies to collect information about your interactions with our app, enabling features such as targeted advertisements, performance tracking, and additional services.

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Third-party cookies are distinct from the cookies we set directly and are governed by the privacy policies of the respective providers. These cookies help us provide advanced services and insights but may also be used by the third-party providers for their own purposes, such as building user profiles or offering tailored services.

For example:

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• Google Analytics: Used to track app usage and user behavior, providing insights into how users interact with the Zoul Website. This helps us improve app performance and identify areas for optimization.

• Facebook Pixel: Helps us measure the effectiveness of advertising campaigns by tracking user actions after viewing or interacting with an ad on Facebook. It also enables the delivery of personalized advertisements on Facebook and other platforms.

While these third-party cookies enhance your experience and enable personalized features, we encourage you to review the privacy and cookie policies of the third-party providers to understand how they handle your data.

 

How to Manage Third-Party Cookies:

You can manage or block third-party cookies through your browser or device settings. Additionally, many third-party providers offer tools or options to opt out of their cookies or interest-based advertising. For example:

• Google Ads Settings: Manage ad preferences

• Facebook Ad Preferences: Manage ad settings

Please note that disabling third-party cookies may limit certain functionalities, such as personalized recommendations, targeted ads, or third-party integrations within the Zoul Website.

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For further assistance or inquiries about third-party cookies used on the Zoul Website, feel free to contact us at support@zoul.app

 

6. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our cookie practices, operational requirements, or to comply with new legal or regulatory standards. Any updates will be communicated by revising the "Effective Date" at the top of this policy, and where necessary, we may notify you of significant changes through the Zoul Website or by other means.

We encourage you to review this Cookie Policy regularly to stay informed about how we use cookies and your options for managing them. Your continued use of the Zoul Website after any updates to this policy constitutes your acknowledgment and acceptance of the revised terms.

 

7. Contact Us

If you have any questions about our Cookie Policy, please contact us:​

 

• Email: support@zoul.app

• Line: @zoul

• WhatsApp: +44 7301426350